Return Policy
At Smarty Styles, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely satisfied with your purchase, we offer a straightforward 7-day return policy to make your shopping experience worry-free. Please read the following return guidelines carefully:
Eligibility for Returns:
You must initiate the return process within 7 days from the date of delivery.
The product must be unused, in its original packaging, with all tags and labels intact.
Personalized or customized items may not be eligible for return unless they are defective or damaged.
Items such as undergarments, swimwear, and earrings cannot be returned due to hygiene reasons.
How to Initiate a Return:
Contact our customer service team at order@smartystyles.com within the 7-day return window. Please provide your order number, a description of the item you wish to return, and the reason for the return.
Return Shipping:
You will be responsible for the return shipping costs unless the item received is defective or damaged.
Please ensure that the item is securely packaged to prevent damage during transit.
Refund Process:
Once we receive the returned item and it meets the eligibility criteria, we will process the refund.
The refund will be issued to the original payment method used during the purchase.
Please allow 7 business days for the refund to reflect in your account.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, you may return the original item following our return policy and place a new order for the desired item.
Defective or Damaged Items:
If you receive a defective or damaged item, please contact our customer service team immediately. We will provide instructions for a replacement or a refund.
Contact Us:
If you have any questions or need assistance with the return process, please reach out to our customer service team at order@smartystyles.com.
We value your trust and are committed to making your shopping experience with us a pleasant one. Thank you for choosing Smarty Styles!